Frequently asked questions

An AI model running on computers we operate writes it, using only what your child told Santa. Automatic checks review the reply (no products or prices, no “naughty or nice”, no questions back to your child, and no made-up details like a pet or a sibling your child never mentioned). Then you read it and decide whether to release it. You can ask for one different version.

It’s an AI voice provided by ElevenLabs that reads Santa’s reply aloud. ElevenLabs receives only Santa’s reply text, with delivery directions added by our software, never your child’s letter, wish, wishlist or notes. The reply may include your child’s first name or nickname and the details you approved. Letter writing and safety screening still run on our own computers. You can turn narration off and give your child the printed letter instead.

One short wish, up to 120 characters, and a first name or nickname if they’d like to add one. Everything else is big buttons to tap. The form won’t accept links, email addresses or numbers that look like an address or phone number.

No. There’s no child login. Kid mode opens on your device after you’ve given consent and paid.

Yes. Kid mode tells your child that a grown-up can read their letter, and you’ll see it next to Santa’s reply before you release it. The one exception is a letter held for a safety review. See Safety & privacy for how that works.

Never. Santa’s letters and narration don’t include products, brands, stores, prices or promises of any gift, and kid mode has no ads or shopping links.

If you tick that box when you sign up, your parent page (and only your parent page) shows general gift ideas, like “art supplies”, based on the wish. You check them and pick a budget and an age range. Then we open a list of ideas on our separate gift-guide website, which may earn commissions from stores. That site never gets your child’s name, letter or anything that identifies your family. More.

Soon. Checkout isn’t open yet. Get one email when it opens.

On your parent page, choose “Delete everything” and it’s deleted straight away. Or email [email protected] and we’ll act within 24 hours. Either way, we keep a letter that is under an open safety review until the review is finished.

See our refund policy.

Not at launch. We only serve families in the United States.